How Are US Home and Home-Improvement Retailers Handling Returns?

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Posted On March 9, 2021

E-Commerce | Home And Home-Improvement | Online Store | Retail Technology | Start Ups And Disruptors

WHAT’S INSIDE

Handling product returns is an ongoing challenge for home and home-improvement, with new considerations as e-commerce sales in the sector accelerate. We discuss seven measures that US home and home-improvement retailers use to manage their returns processes, including updates in light of increased e-commerce demand. We include examples from retailers including Home Depot, IKEA, Macy’s, Wayfair and Williams-Sonoma and innovators such as Position Imaging and Newmine.

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CONTENTS

What’s the Story?
Why It Matters
Growing E-Commerce Sales Accentuate Returns Challenges

The Returns Challenge: In Detail

Clearly Defined Return Policies
Store Returns Services for Online Purchases
Partnerships with Specialists
“Returnless” Refunds
Refund Now, Return Later Services
Investment in AI, AR and VR
Consolidating Return Shipments

Read The Article Here

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